PRIVACY POLICY

Wisconsin Sunlight Solutions respects the rights of consumers to privacy. We only have access to collect information that you voluntarily give us via email or other direct contact from you. Accordingly, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. Wisconsin Sunlight Solutions does not sell, donate or in any way provide consumer's personal information to any entity. In order to provide consumers with local support and service, contact information may be provided to service providers who are located in consumer's geographical locale at the consumers request.

SHIPPING & DELIVERY

We currently can only ship to the lower 48 states in the U.S. We cannot ship to Alaska, Hawaii or international countries.  Orders are typically processed Monday through Friday except on major holidays.  All standard stock items take approximately 3-5 business days for delivery once processed. Delivery times vary on non-standard stock items.

RETURNS & REFUNDS

We offer a 30-day money-back guarantee, less the original cost of shipping and a 25% re-stocking fee. No returns will be accepted after 30 days.  Returns are not accepted on Velux blinds.  All items must be unused, uninstalled and in original packaging.  Cost of return shipping is the sole responsibility of the customer. Insurace is strongly suggested due to the frequency of items damaged in shipping. No refund will be issued if product is deemed unable to be resold by the manufacturer.  Requests must be made by phone directly with a sales representative with either your order number or full name & original purchase date.  Refunds will be processed once we receive credit from the manufacturer. Please allow a minimum of 6-8 weeks for a refund.  Any orders that are returned without receiving prior authorization from Wisconsin Sunlight Solutions will void our return policy and no refund will be given. This includes refusing orders upon delivery.

CHANGING & CANCELING ORDERS

Most orders are processed very quickly so that we can deliver your items as soon as possible. Once an order has been shipped it cannot be modified.  Call us immediately if you need to update your unshipped order.  All orders may be canceled with no additional fees prior to shipping.  Cancellations must be made by phone directly with a Wisconsin Sunlight Solutions representative. Please have your order number and the order name ready.  If your order has been shipped prior to the cancellation, please follow the Return Policy guidelines listed above.  Any orders that are returned without receiving prior authorization from Wisconsin Sunlight Solutions will void our return policy and no refund will be given. This includes refusing orders upon delivery.

VELUX WARRANTY INFORMATION

View the Velux Product Warranty Brochure for warranty details, exclusions and limitations.

  • 20 year limited warranty on Velux insulated glass.
  • 10 year "No Leak" installation limited warranty on deck mount and curb mount skylights when installed according to Velux guidlines.
  • 10 year limited warranty on roof windows, skylights, Sun Tunnel skylights, solar collectors and flashing.
  • 5 year limited warranty on Velux blinds and controls.
  • 20 year limited warranty on Sun Tunnel rigid tunnels.
  • 10 year limited warranty on Velux acrylic clarity.
  • 5 year limited warranty on Velux acrylic and polycarbonate skylights.

This web site may contain typographical errors or inaccuracies and may not be complete or current.  Wisconsin Sunlight Solutions therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability. We apologize for any inconvenience.

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